Refund policy

Effective Date: July 8, 2025

At Malheurs Des Hommes, every piece we send out is handcrafted with deep care, artistry, and intention. As a small, independent jewelry house, we create and package each order with precision and love. Because of the exclusive nature of our designs, and to preserve the integrity of our pieces, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges on any jewelry items. This policy helps ensure that every piece remains untouched and pristine for each client, just as we intended when it left our hands.

We kindly ask that you make your selection carefully, and if you have any questions before ordering, we’re always happy to help guide you.

If Something Isn’t Right

We truly want you to love what you receive. If your item arrives damaged or incorrect, please email us within 6 hours of delivery at:
📧 info@malheursdeshommes.com

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We’ll review everything and get back to you as quickly as we can to make things right.

Custom and Personalized Orders

Custom, made-to-order, engraved, or personalized pieces are non-refundable and non-exchangeable. These items are created especially for you and cannot be resold. Thank you for understanding.

Shipping Damage

If your parcel arrives visibly damaged, do not sign the delivery note without noting the issue with the courier. Please notify us immediately to initiate an investigation with the shipping provider.

Still Have Questions?

We’re a small team, but we care deeply. If you’re unsure about anything — from sizing to care — reach out anytime: 📧 info@malheursdeshommes.com

We’re honored to create something meaningful for you.